Impact of customer incivility on restaurant employee stress spread and turnover: COVID-19 vaccination mandate

In response to the unprecedented pandemic in recent history, COVID-19 vaccination mandates in the U.S. caused significant changes and disruption in hospitality operations and customer experiences. The primary goal of this study is to examine whether and how customer incivility induced by the COVID-1...

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Detalles Bibliográficos
Autores principales: Kim, Bora, Yu, Heyao, Huang, Yidan, Lee, Seoki
Formato: Online Artículo Texto
Lenguaje:English
Publicado: The Authors. Published by Elsevier Ltd. 2023
Materias:
Article
Acceso en línea:https://www.ncbi.nlm.nih.gov/pmc/articles/PMC10236940/
https://www.ncbi.nlm.nih.gov/pubmed/37284333
http://dx.doi.org/10.1016/j.ijhm.2023.103522

Internet

https://www.ncbi.nlm.nih.gov/pmc/articles/PMC10236940/
https://www.ncbi.nlm.nih.gov/pubmed/37284333
http://dx.doi.org/10.1016/j.ijhm.2023.103522

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