Cargando…
Impact of customer incivility on restaurant employee stress spread and turnover: COVID-19 vaccination mandate
In response to the unprecedented pandemic in recent history, COVID-19 vaccination mandates in the U.S. caused significant changes and disruption in hospitality operations and customer experiences. The primary goal of this study is to examine whether and how customer incivility induced by the COVID-1...
| Autores principales: | , , , |
|---|---|
| Formato: | Online Artículo Texto |
| Lenguaje: | English |
| Publicado: |
The Authors. Published by Elsevier Ltd.
2023
|
| Materias: | |
| Acceso en línea: | https://www.ncbi.nlm.nih.gov/pmc/articles/PMC10236940/ https://www.ncbi.nlm.nih.gov/pubmed/37284333 http://dx.doi.org/10.1016/j.ijhm.2023.103522 |