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Rating vs. Reviews: Does official rating capture what is important to customers?
This paper examines the relationship between hotels' official ratings and customer review scores. Hotel ratings aim to provide an objective assessment of the hotel's quality and experience to potential customers. However, customer reviews frequently differ from official ratings. We use dat...
| Autores principales: | , , |
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| Formato: | Online Artículo Texto |
| Lenguaje: | English |
| Publicado: |
Elsevier
2023
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| Materias: | |
| Acceso en línea: | https://www.ncbi.nlm.nih.gov/pmc/articles/PMC10256918/ https://www.ncbi.nlm.nih.gov/pubmed/37305465 http://dx.doi.org/10.1016/j.heliyon.2023.e16337 |