Cargando…
Managing the value Co-creation of peer service providers in the sharing economy: The perspective of customer incivility
Previous studies have discussed the preconditions for peer service providers participation in value co-creation from the perspective of the platforms or the peer service providers themselves. However, little attention has been paid to the influence of customers. In the sharing economy, however, cust...
Autores principales: | Jia, Yu, Chen, Qinyu, Mu, Wenlong, Zhang, Wei |
---|---|
Formato: | Online Artículo Texto |
Lenguaje: | English |
Publicado: |
Elsevier
2023
|
Materias: | |
Acceso en línea: | https://www.ncbi.nlm.nih.gov/pmc/articles/PMC10279822/ https://www.ncbi.nlm.nih.gov/pubmed/37346356 http://dx.doi.org/10.1016/j.heliyon.2023.e16820 |
Ejemplares similares
-
Impact of customer participation in value co-creation on customer wellbeing: A moderating role of service climate
por: Yi, Xiaofang, et al.
Publicado: (2023) -
Mistreatment from Multiple Sources: Interaction Effects of Abusive Supervision, Coworker Incivility, and Customer Incivility on Work Outcomes
por: Shin, Yuhyung, et al.
Publicado: (2021) -
Computational Modeling of the Value Co-Creation Process in Customer Service: An Application of the NK Model
por: Li, Xi, et al.
Publicado: (2022) -
Banned from the sharing economy: an agent-based model of a peer-to-peer marketplace for consumer goods and services
por: Querbes, Adrien
Publicado: (2017) -
e-Banking Adoption: An Opportunity for Customer Value Co-creation
por: Carranza, Rocío, et al.
Publicado: (2021)