Requests classification in the customer service area for software companies using machine learning and natural language processing

Artificial intelligence (AI) is one of the components recognized for its potential to transform the way we live today radically. It makes it possible for machines to learn from experience, adjust to new contributions and perform tasks like human beings. The business field is the focus of this resear...

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Detalles Bibliográficos
Autores principales: Arias-Barahona, María Ximena, Arteaga-Arteaga, Harold Brayan, Orozco-Arias, Simón, Flórez-Ruíz, Juan Camilo, Valencia-Díaz, Mario Andrés, Tabares-Soto, Reinel
Formato: Online Artículo Texto
Lenguaje:English
Publicado: PeerJ Inc. 2023
Materias:
Algorithms and Analysis of Algorithms
Acceso en línea:https://www.ncbi.nlm.nih.gov/pmc/articles/PMC10280277/
https://www.ncbi.nlm.nih.gov/pubmed/37346599
http://dx.doi.org/10.7717/peerj-cs.1016

Internet

https://www.ncbi.nlm.nih.gov/pmc/articles/PMC10280277/
https://www.ncbi.nlm.nih.gov/pubmed/37346599
http://dx.doi.org/10.7717/peerj-cs.1016

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