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Helping patient educators meet health literacy needs: End-user testing and iterative development of an innovative health literacy editing tool

OBJECTIVE: The Sydney Health Literacy Lab (SHeLL) Editor is an online text-editing tool that provides real-time assessment and feedback on written health information (assesses grade reading score, complex language, passive voice). This study aimed to explore how the design could be further enhanced...

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Autores principales: Ayre, Julie, Muscat, Danielle M., Mac, Olivia, Bonner, Carissa, Dunn, Adam G., Dalmazzo, Jason, Mouwad, Dana, McCaffery, Kirsten
Formato: Online Artículo Texto
Lenguaje:English
Publicado: Elsevier 2023
Materias:
Acceso en línea:https://www.ncbi.nlm.nih.gov/pmc/articles/PMC10294045/
https://www.ncbi.nlm.nih.gov/pubmed/37384149
http://dx.doi.org/10.1016/j.pecinn.2023.100162
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author Ayre, Julie
Muscat, Danielle M.
Mac, Olivia
Bonner, Carissa
Dunn, Adam G.
Dalmazzo, Jason
Mouwad, Dana
McCaffery, Kirsten
author_facet Ayre, Julie
Muscat, Danielle M.
Mac, Olivia
Bonner, Carissa
Dunn, Adam G.
Dalmazzo, Jason
Mouwad, Dana
McCaffery, Kirsten
author_sort Ayre, Julie
collection PubMed
description OBJECTIVE: The Sydney Health Literacy Lab (SHeLL) Editor is an online text-editing tool that provides real-time assessment and feedback on written health information (assesses grade reading score, complex language, passive voice). This study aimed to explore how the design could be further enhanced to help health information providers interpret and act on automated feedback. METHODS: The prototype was iteratively refined across four rounds of user-testing with health services staff (N = 20). Participants took part in online interviews and a brief follow-up survey using validated usability scales (System Usability Scale, Technology Acceptance Model). After each round, Yardley's (2021) optimisation criteria guided which changes would be implemented. RESULTS: Participants rated the Editor as having adequate usability (M = 82.8 out of 100, SD = 13.5). Most modifications sought to reduce information overload (e.g. simplifying instructions for new users) or make feedback motivating and actionable (e.g. using frequent incremental feedback to highlight changes to the text altered assessment scores). CONCLUSION: terative user-testing was critical to balancing academic values and the practical needs of the Editor's target users. The final version emphasises actionable real-time feedback and not just assessment. INNOVATION: The Editor is a new tool that will help health information providers apply health literacy principles to written text.
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spelling pubmed-102940452023-06-28 Helping patient educators meet health literacy needs: End-user testing and iterative development of an innovative health literacy editing tool Ayre, Julie Muscat, Danielle M. Mac, Olivia Bonner, Carissa Dunn, Adam G. Dalmazzo, Jason Mouwad, Dana McCaffery, Kirsten PEC Innov Articles from the Special issue on Improving the delivery of care using digital technologies; Edited by Jordan Alpert OBJECTIVE: The Sydney Health Literacy Lab (SHeLL) Editor is an online text-editing tool that provides real-time assessment and feedback on written health information (assesses grade reading score, complex language, passive voice). This study aimed to explore how the design could be further enhanced to help health information providers interpret and act on automated feedback. METHODS: The prototype was iteratively refined across four rounds of user-testing with health services staff (N = 20). Participants took part in online interviews and a brief follow-up survey using validated usability scales (System Usability Scale, Technology Acceptance Model). After each round, Yardley's (2021) optimisation criteria guided which changes would be implemented. RESULTS: Participants rated the Editor as having adequate usability (M = 82.8 out of 100, SD = 13.5). Most modifications sought to reduce information overload (e.g. simplifying instructions for new users) or make feedback motivating and actionable (e.g. using frequent incremental feedback to highlight changes to the text altered assessment scores). CONCLUSION: terative user-testing was critical to balancing academic values and the practical needs of the Editor's target users. The final version emphasises actionable real-time feedback and not just assessment. INNOVATION: The Editor is a new tool that will help health information providers apply health literacy principles to written text. Elsevier 2023-05-09 /pmc/articles/PMC10294045/ /pubmed/37384149 http://dx.doi.org/10.1016/j.pecinn.2023.100162 Text en © 2023 The Author(s) https://creativecommons.org/licenses/by/4.0/This is an open access article under the CC BY license (http://creativecommons.org/licenses/by/4.0/).
spellingShingle Articles from the Special issue on Improving the delivery of care using digital technologies; Edited by Jordan Alpert
Ayre, Julie
Muscat, Danielle M.
Mac, Olivia
Bonner, Carissa
Dunn, Adam G.
Dalmazzo, Jason
Mouwad, Dana
McCaffery, Kirsten
Helping patient educators meet health literacy needs: End-user testing and iterative development of an innovative health literacy editing tool
title Helping patient educators meet health literacy needs: End-user testing and iterative development of an innovative health literacy editing tool
title_full Helping patient educators meet health literacy needs: End-user testing and iterative development of an innovative health literacy editing tool
title_fullStr Helping patient educators meet health literacy needs: End-user testing and iterative development of an innovative health literacy editing tool
title_full_unstemmed Helping patient educators meet health literacy needs: End-user testing and iterative development of an innovative health literacy editing tool
title_short Helping patient educators meet health literacy needs: End-user testing and iterative development of an innovative health literacy editing tool
title_sort helping patient educators meet health literacy needs: end-user testing and iterative development of an innovative health literacy editing tool
topic Articles from the Special issue on Improving the delivery of care using digital technologies; Edited by Jordan Alpert
url https://www.ncbi.nlm.nih.gov/pmc/articles/PMC10294045/
https://www.ncbi.nlm.nih.gov/pubmed/37384149
http://dx.doi.org/10.1016/j.pecinn.2023.100162
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