Effect of service experience, engagement and satisfaction on the future intentions of customers of a sports services

This research proposes a management model for a sports centre, through the variables of customer experience, satisfaction, engagement and its influence on the loyalty of its users. This work is carried out with the aim of providing sports managers with information that will enable them to improve th...

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Detalles Bibliográficos
Autores principales: Fernando, García-Pascual, David, Parra-Camacho, Sergio, Aguado-Berenguer
Formato: Online Artículo Texto
Lenguaje:English
Publicado: Elsevier 2023
Materias:
Research Article
Acceso en línea:https://www.ncbi.nlm.nih.gov/pmc/articles/PMC10345362/
https://www.ncbi.nlm.nih.gov/pubmed/37455980
http://dx.doi.org/10.1016/j.heliyon.2023.e17850

Internet

https://www.ncbi.nlm.nih.gov/pmc/articles/PMC10345362/
https://www.ncbi.nlm.nih.gov/pubmed/37455980
http://dx.doi.org/10.1016/j.heliyon.2023.e17850

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