Understanding service quality concerns from public discourse in Indonesia state electric company

Indonesia State Electricity Company (PLN) has transformed its business process into a more modern practice with the intention of boosting efficiency and enhancing service quality. In the digital economy space, customer expectation is more complex, influenced by the network effect and public opinion....

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Detalles Bibliográficos
Autores principales: Aditya, Indra Ardhanayudha, Haryadi, Fajar Nurrohman, Haryani, Indri, Rachmawati, Indira, Ramadhani, Dian Puteri, Tantra, Tarandhika, Alamsyah, Andry
Formato: Online Artículo Texto
Lenguaje:English
Publicado: Elsevier 2023
Materias:
Research Article
Acceso en línea:https://www.ncbi.nlm.nih.gov/pmc/articles/PMC10404728/
https://www.ncbi.nlm.nih.gov/pubmed/37554812
http://dx.doi.org/10.1016/j.heliyon.2023.e18768

Internet

https://www.ncbi.nlm.nih.gov/pmc/articles/PMC10404728/
https://www.ncbi.nlm.nih.gov/pubmed/37554812
http://dx.doi.org/10.1016/j.heliyon.2023.e18768

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