Meeting Patient Expectations: Assessing Medical Service and Quality of Care Using the SERVQUAL Model in Dermatology Patients at a Single Center in Poland

BACKGROUND: This study applied the SERVQUAL model, a widely recognized tool for assessing the quality of services, to understand the gap between patient expectations and perceptions of care quality among 413 dermatology patients at a single medical center in Poland. MATERIAL/METHODS: The study cohor...

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Detalles Bibliográficos
Autores principales: Jonkisz, Aleksandra, Karniej, Piotr, Krasowska, Dorota Maria
Formato: Online Artículo Texto
Lenguaje:English
Publicado: International Scientific Literature, Inc. 2023
Materias:
Clinical Research
Acceso en línea:https://www.ncbi.nlm.nih.gov/pmc/articles/PMC10433781/
https://www.ncbi.nlm.nih.gov/pubmed/37573473
http://dx.doi.org/10.12659/MSM.941007

Internet

https://www.ncbi.nlm.nih.gov/pmc/articles/PMC10433781/
https://www.ncbi.nlm.nih.gov/pubmed/37573473
http://dx.doi.org/10.12659/MSM.941007

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