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Modeling and Quantifying the Impact of Personified Communication on Purchase Behavior in Social Commerce
The advancement of mobile internet technology has enabled companies to leverage social media for e-commerce, where some use personified images and language to communicate with consumers. This paper investigates how personified communication affects consumer behavior in social commerce and whether co...
Autores principales: | , |
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Formato: | Online Artículo Texto |
Lenguaje: | English |
Publicado: |
MDPI
2023
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Materias: | |
Acceso en línea: | https://www.ncbi.nlm.nih.gov/pmc/articles/PMC10451807/ https://www.ncbi.nlm.nih.gov/pubmed/37622767 http://dx.doi.org/10.3390/bs13080627 |
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author | Zhao, Jie Zhu, Chengxiang |
author_facet | Zhao, Jie Zhu, Chengxiang |
author_sort | Zhao, Jie |
collection | PubMed |
description | The advancement of mobile internet technology has enabled companies to leverage social media for e-commerce, where some use personified images and language to communicate with consumers. This paper investigates how personified communication affects consumer behavior in social commerce and whether consumers are willing to accept this new form of communication. Specifically, the study explores consumers’ willingness to accept personified communication in social commerce, considering the role of cognitive needs in regulating the internal mechanism. The paper proposes suggestions for enterprises to improve their social media communication and presents an improved model based on the Technology Acceptance Model (TAM). The model introduces perceived interaction as a new independent variable and adds cognitive needs as a regulatory variable, which is more suitable for social commerce. The study conducts a questionnaire survey online and analyzes the data using AMOS and SPSS. The results demonstrate that perceived usefulness and perceived interaction positively impact consumers’ attitudes, which subsequently influences their willingness to purchase. Furthermore, cognitive needs as a regulatory variable significantly affect the path from perceived usefulness to attitude and purchase intention. |
format | Online Article Text |
id | pubmed-10451807 |
institution | National Center for Biotechnology Information |
language | English |
publishDate | 2023 |
publisher | MDPI |
record_format | MEDLINE/PubMed |
spelling | pubmed-104518072023-08-26 Modeling and Quantifying the Impact of Personified Communication on Purchase Behavior in Social Commerce Zhao, Jie Zhu, Chengxiang Behav Sci (Basel) Article The advancement of mobile internet technology has enabled companies to leverage social media for e-commerce, where some use personified images and language to communicate with consumers. This paper investigates how personified communication affects consumer behavior in social commerce and whether consumers are willing to accept this new form of communication. Specifically, the study explores consumers’ willingness to accept personified communication in social commerce, considering the role of cognitive needs in regulating the internal mechanism. The paper proposes suggestions for enterprises to improve their social media communication and presents an improved model based on the Technology Acceptance Model (TAM). The model introduces perceived interaction as a new independent variable and adds cognitive needs as a regulatory variable, which is more suitable for social commerce. The study conducts a questionnaire survey online and analyzes the data using AMOS and SPSS. The results demonstrate that perceived usefulness and perceived interaction positively impact consumers’ attitudes, which subsequently influences their willingness to purchase. Furthermore, cognitive needs as a regulatory variable significantly affect the path from perceived usefulness to attitude and purchase intention. MDPI 2023-07-28 /pmc/articles/PMC10451807/ /pubmed/37622767 http://dx.doi.org/10.3390/bs13080627 Text en © 2023 by the authors. https://creativecommons.org/licenses/by/4.0/Licensee MDPI, Basel, Switzerland. This article is an open access article distributed under the terms and conditions of the Creative Commons Attribution (CC BY) license (https://creativecommons.org/licenses/by/4.0/). |
spellingShingle | Article Zhao, Jie Zhu, Chengxiang Modeling and Quantifying the Impact of Personified Communication on Purchase Behavior in Social Commerce |
title | Modeling and Quantifying the Impact of Personified Communication on Purchase Behavior in Social Commerce |
title_full | Modeling and Quantifying the Impact of Personified Communication on Purchase Behavior in Social Commerce |
title_fullStr | Modeling and Quantifying the Impact of Personified Communication on Purchase Behavior in Social Commerce |
title_full_unstemmed | Modeling and Quantifying the Impact of Personified Communication on Purchase Behavior in Social Commerce |
title_short | Modeling and Quantifying the Impact of Personified Communication on Purchase Behavior in Social Commerce |
title_sort | modeling and quantifying the impact of personified communication on purchase behavior in social commerce |
topic | Article |
url | https://www.ncbi.nlm.nih.gov/pmc/articles/PMC10451807/ https://www.ncbi.nlm.nih.gov/pubmed/37622767 http://dx.doi.org/10.3390/bs13080627 |
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