Perfunctory or faithful: The impact of self-professional identity on labor productivity of front-line employees in hotels

Based on the theories of professional identity and emotional labor, this study investigates the mediating role of emotional labor in the relationship between self-professional identity and labor productivity among front-line employees in hotels. Drawing upon a validated scale, a survey was conducted...

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Detalles Bibliográficos
Autores principales: Xie, Ailiang, Che Leh, Fauziah, Rambeli, Norimah
Formato: Online Artículo Texto
Lenguaje:English
Publicado: Elsevier 2023
Materias:
Research Article
Acceso en línea:https://www.ncbi.nlm.nih.gov/pmc/articles/PMC10469053/
https://www.ncbi.nlm.nih.gov/pubmed/37664707
http://dx.doi.org/10.1016/j.heliyon.2023.e19133

Internet

https://www.ncbi.nlm.nih.gov/pmc/articles/PMC10469053/
https://www.ncbi.nlm.nih.gov/pubmed/37664707
http://dx.doi.org/10.1016/j.heliyon.2023.e19133

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