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Perfunctory or faithful: The impact of self-professional identity on labor productivity of front-line employees in hotels
Based on the theories of professional identity and emotional labor, this study investigates the mediating role of emotional labor in the relationship between self-professional identity and labor productivity among front-line employees in hotels. Drawing upon a validated scale, a survey was conducted...
| Autores principales: | , , |
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| Formato: | Online Artículo Texto |
| Lenguaje: | English |
| Publicado: |
Elsevier
2023
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| Materias: | |
| Acceso en línea: | https://www.ncbi.nlm.nih.gov/pmc/articles/PMC10469053/ https://www.ncbi.nlm.nih.gov/pubmed/37664707 http://dx.doi.org/10.1016/j.heliyon.2023.e19133 |