Assessing the Impact of a Service Excellence Program on Improving Patient Experience at Primary Health Care Centers

Background: Frontline clinical staff play a crucial role in shaping patient experience and, therefore, require adequate training and education to deliver exceptional service. This study aimed to assess the impact of a service excellence and quality training program on frontline clinical staff's...

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Detalles Bibliográficos
Autores principales: Alkahtani, Abdullah S, Abbas, Ammar H, Bin Rsheed, Abdulaziz M, Alabood, Abood F, Alqahtani, Abdulaziz A
Formato: Online Artículo Texto
Lenguaje:English
Publicado: Cureus 2023
Materias:
Medical Education
Acceso en línea:https://www.ncbi.nlm.nih.gov/pmc/articles/PMC10506434/
https://www.ncbi.nlm.nih.gov/pubmed/37727190
http://dx.doi.org/10.7759/cureus.43749

Internet

https://www.ncbi.nlm.nih.gov/pmc/articles/PMC10506434/
https://www.ncbi.nlm.nih.gov/pubmed/37727190
http://dx.doi.org/10.7759/cureus.43749

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