Unpacking the Drivers of Dissatisfaction and Satisfaction in a Fitness Mobile Application

This research investigates the factors influencing user satisfaction and dissatisfaction in fitness mobile applications. It employs Herzberg’s two-factor model through text mining to classify Fitbit mobile app attributes into satisfiers and dissatisfiers. The Fitbit app was chosen due to its prevale...

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Detalles Bibliográficos
Autores principales: Kim, Minseong, Lee, Sae-Mi
Formato: Online Artículo Texto
Lenguaje:English
Publicado: MDPI 2023
Materias:
Article
Acceso en línea:https://www.ncbi.nlm.nih.gov/pmc/articles/PMC10525533/
https://www.ncbi.nlm.nih.gov/pubmed/37754060
http://dx.doi.org/10.3390/bs13090782

Internet

https://www.ncbi.nlm.nih.gov/pmc/articles/PMC10525533/
https://www.ncbi.nlm.nih.gov/pubmed/37754060
http://dx.doi.org/10.3390/bs13090782

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