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Unpacking the Drivers of Dissatisfaction and Satisfaction in a Fitness Mobile Application
This research investigates the factors influencing user satisfaction and dissatisfaction in fitness mobile applications. It employs Herzberg’s two-factor model through text mining to classify Fitbit mobile app attributes into satisfiers and dissatisfiers. The Fitbit app was chosen due to its prevale...
| Autores principales: | , |
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| Formato: | Online Artículo Texto |
| Lenguaje: | English |
| Publicado: |
MDPI
2023
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| Acceso en línea: | https://www.ncbi.nlm.nih.gov/pmc/articles/PMC10525533/ https://www.ncbi.nlm.nih.gov/pubmed/37754060 http://dx.doi.org/10.3390/bs13090782 |