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The reputational and ethical consequences of deceptive chatbot use

The use of chatbots is becoming widespread as they offer significant economic opportunities. At the same time, however, customers seem to prefer interacting with human operators when making inquiries and as a result are not as cooperative with chatbots when their use is known. This specific situatio...

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Detalles Bibliográficos
Autores principales: McGuire, Jack, De Cremer, David, Hesselbarth, Yorck, De Schutter, Leander, Mai, Ke Michael, Van Hiel, Alain
Formato: Online Artículo Texto
Lenguaje:English
Publicado: Nature Publishing Group UK 2023
Materias:
Acceso en línea:https://www.ncbi.nlm.nih.gov/pmc/articles/PMC10533525/
https://www.ncbi.nlm.nih.gov/pubmed/37758742
http://dx.doi.org/10.1038/s41598-023-41692-3