Using a Bayesian meta-frontier approach to evaluate airline performance: The nexus between airline efficiency and customer satisfaction

A balanced panel of 83 airlines during 2011–2019, classified into (a) high perceived service quality and (b) low perceived service quality, was incorporated into the Bayesian meta-frontier framework. Our findings were obtained from applying a novel method to data sourced from the ICAO Data+ and Skyt...

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Detalles Bibliográficos
Autores principales: Bin Taliah, Abdelrahman Rashid, Zervopoulos, Panagiotis D.
Formato: Online Artículo Texto
Lenguaje:English
Publicado: Elsevier 2023
Materias:
Research Article
Acceso en línea:https://www.ncbi.nlm.nih.gov/pmc/articles/PMC10539949/
https://www.ncbi.nlm.nih.gov/pubmed/37780779
http://dx.doi.org/10.1016/j.heliyon.2023.e20391

Internet

https://www.ncbi.nlm.nih.gov/pmc/articles/PMC10539949/
https://www.ncbi.nlm.nih.gov/pubmed/37780779
http://dx.doi.org/10.1016/j.heliyon.2023.e20391

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