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Sentiment analysis of restaurant customer satisfaction during COVID-19 pandemic in Pattaya, Thailand
The tourism and hospitality industry, particularly the restaurant business, has been greatly affected by the COVID-19 pandemic. To comprehend customer behavior and preferences during this unprecedented time, it is crucial to analyze online restaurant customer reviews. Thus, this study utilized the v...
| Autores principales: | , |
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| Formato: | Online Artículo Texto |
| Lenguaje: | English |
| Publicado: |
Elsevier
2023
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| Acceso en línea: | https://www.ncbi.nlm.nih.gov/pmc/articles/PMC10692815/ https://www.ncbi.nlm.nih.gov/pubmed/38045148 http://dx.doi.org/10.1016/j.heliyon.2023.e22193 |