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Patient expectations of fair complaint handling in hospitals: empirical data
BACKGROUND: A common finding in several studies is patients' dissatisfaction with complaint handling in health care. The reasons why are for the greater part unknown. The key to an answer may be found in a better understanding of patients' expectations. We investigated patients' expec...
| Autores principales: | , |
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| Formato: | Texto |
| Lenguaje: | English |
| Publicado: |
BioMed Central
2006
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| Acceso en línea: | https://www.ncbi.nlm.nih.gov/pmc/articles/PMC1560118/ https://www.ncbi.nlm.nih.gov/pubmed/16919165 http://dx.doi.org/10.1186/1472-6963-6-106 |