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Occupational voice demands and their impact on the call-centre industry
BACKGROUND: Within the last decade there has been a growth in the call-centre industry in the UK, with a growing awareness of the voice as an important tool for successful communication. Occupational voice problems such as occupational dysphonia, in a business which relies on healthy, effective voic...
| Autores principales: | , , |
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| Formato: | Texto |
| Lenguaje: | English |
| Publicado: |
BioMed Central
2009
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| Acceso en línea: | https://www.ncbi.nlm.nih.gov/pmc/articles/PMC2674438/ https://www.ncbi.nlm.nih.gov/pubmed/19379478 http://dx.doi.org/10.1186/1471-2458-9-108 |