The relationship between perceived service quality and patient willingness to recommend at a national oncology hospital network

BACKGROUND: "Willingness to recommend" questions are being increasingly used to measure and manage patient loyalty. Yet, there is little data in the literature correlating the "willingness to recommend" question with commonly used perceived service quality items in surveys to ide...

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Detalles Bibliográficos
Autores principales: Lis, Christopher G, Rodeghier, Mark, Gupta, Digant
Formato: Texto
Lenguaje:English
Publicado: BioMed Central 2011
Materias:
Research Article
Acceso en línea:https://www.ncbi.nlm.nih.gov/pmc/articles/PMC3051883/
https://www.ncbi.nlm.nih.gov/pubmed/21349200
http://dx.doi.org/10.1186/1472-6963-11-46

Internet

https://www.ncbi.nlm.nih.gov/pmc/articles/PMC3051883/
https://www.ncbi.nlm.nih.gov/pubmed/21349200
http://dx.doi.org/10.1186/1472-6963-11-46

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