A Quality Function Deployment Framework for the Service Quality of Health Information Websites

OBJECTIVES: This research was conducted to identify both the users' service requirements on health information websites (HIWs) and the key functional elements for running HIWs. With the quality function deployment framework, the derived service attributes (SAs) are mapped into the suppliers...

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Detalles Bibliográficos
Autores principales: Chang, Hyejung, Kim, Dohoon
Formato: Texto
Lenguaje:English
Publicado: The Korean Society of Medical Informatics 2010
Materias:
Original Article
Acceso en línea:https://www.ncbi.nlm.nih.gov/pmc/articles/PMC3089842/
https://www.ncbi.nlm.nih.gov/pubmed/21818418
http://dx.doi.org/10.4258/hir.2010.16.1.6

Internet

https://www.ncbi.nlm.nih.gov/pmc/articles/PMC3089842/
https://www.ncbi.nlm.nih.gov/pubmed/21818418
http://dx.doi.org/10.4258/hir.2010.16.1.6

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