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A Quality Function Deployment Framework for the Service Quality of Health Information Websites
OBJECTIVES: This research was conducted to identify both the users' service requirements on health information websites (HIWs) and the key functional elements for running HIWs. With the quality function deployment framework, the derived service attributes (SAs) are mapped into the suppliers...
| Autores principales: | , |
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| Formato: | Texto |
| Lenguaje: | English |
| Publicado: |
The Korean Society of Medical Informatics
2010
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| Acceso en línea: | https://www.ncbi.nlm.nih.gov/pmc/articles/PMC3089842/ https://www.ncbi.nlm.nih.gov/pubmed/21818418 http://dx.doi.org/10.4258/hir.2010.16.1.6 |