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Multidimensional evaluation of performance with experimental application of balanced scorecard: a two year experience

BACKGROUND: In today's dynamic health-care system, organizations such as hospitals are required to improve their performance for multiple stakeholders and deliver an integrated care that means to work effectively, be innovative and organize efficiently. Achieved goals and levels of quality can...

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Detalles Bibliográficos
Autores principales: Lupi, Silvia, Verzola, Adriano, Carandina, Gianni, Salani, Manuela, Antonioli, Paola, Gregorio, Pasquale
Formato: Online Artículo Texto
Lenguaje:English
Publicado: BioMed Central 2011
Materias:
Acceso en línea:https://www.ncbi.nlm.nih.gov/pmc/articles/PMC3118336/
https://www.ncbi.nlm.nih.gov/pubmed/21586111
http://dx.doi.org/10.1186/1478-7547-9-7