Patient satisfaction analysis on service quality of dental health care based on empathy and responsiveness

BACKGROUND: Transformation of health care is underway from sellers’ market to consumers’ market, where the satisfaction of the patients’ need is a primary concern while defining the service quality. Hence, commitment to provide a high-quality service and achieving patients’ satisfaction becomes an i...

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Detalles Bibliográficos
Autores principales: Dewi, Fellani Danasra, Sudjana, Grita, Oesman, Yevis Marty
Formato: Online Artículo Texto
Lenguaje:English
Publicado: Medknow Publications Pvt Ltd 2011
Materias:
Original Article
Acceso en línea:https://www.ncbi.nlm.nih.gov/pmc/articles/PMC3221083/
https://www.ncbi.nlm.nih.gov/pubmed/22135687
http://dx.doi.org/10.4103/1735-3327.86032

Internet

https://www.ncbi.nlm.nih.gov/pmc/articles/PMC3221083/
https://www.ncbi.nlm.nih.gov/pubmed/22135687
http://dx.doi.org/10.4103/1735-3327.86032

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