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Patient satisfaction analysis on service quality of dental health care based on empathy and responsiveness
BACKGROUND: Transformation of health care is underway from sellers’ market to consumers’ market, where the satisfaction of the patients’ need is a primary concern while defining the service quality. Hence, commitment to provide a high-quality service and achieving patients’ satisfaction becomes an i...
| Autores principales: | , , |
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| Formato: | Online Artículo Texto |
| Lenguaje: | English |
| Publicado: |
Medknow Publications Pvt Ltd
2011
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| Materias: | |
| Acceso en línea: | https://www.ncbi.nlm.nih.gov/pmc/articles/PMC3221083/ https://www.ncbi.nlm.nih.gov/pubmed/22135687 http://dx.doi.org/10.4103/1735-3327.86032 |