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Encountering Anger in the Emergency Department: Identification, Evaluations and Responses of Staff Members to Anger Displays

Background. Anger manifestations in emergency departments (EDs) occur daily, interrupting workflow and exposing staff to risk. Objectives. How staff assess and recognize patients' angry outbursts in EDs and elucidate responses to anger expressions, while considering effects of institution guide...

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Detalles Bibliográficos
Autores principales: Arik, Cheshin, Anat, Rafaeli, Arie, Eisenman
Formato: Online Artículo Texto
Lenguaje:English
Publicado: Hindawi Publishing Corporation 2012
Materias:
Acceso en línea:https://www.ncbi.nlm.nih.gov/pmc/articles/PMC3419399/
https://www.ncbi.nlm.nih.gov/pubmed/22919497
http://dx.doi.org/10.1155/2012/603215