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Encountering Anger in the Emergency Department: Identification, Evaluations and Responses of Staff Members to Anger Displays
Background. Anger manifestations in emergency departments (EDs) occur daily, interrupting workflow and exposing staff to risk. Objectives. How staff assess and recognize patients' angry outbursts in EDs and elucidate responses to anger expressions, while considering effects of institution guide...
| Autores principales: | , , |
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| Formato: | Online Artículo Texto |
| Lenguaje: | English |
| Publicado: |
Hindawi Publishing Corporation
2012
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| Materias: | |
| Acceso en línea: | https://www.ncbi.nlm.nih.gov/pmc/articles/PMC3419399/ https://www.ncbi.nlm.nih.gov/pubmed/22919497 http://dx.doi.org/10.1155/2012/603215 |