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The Effect of Service Quality on Patient loyalty: a Study of Private Hospitals in Tehran, Iran
BACKGROUND: Service quality is perceived as an important factor for developing patient’s loyalty. The aim of this study was to determine the hospital service quality from the patients’ viewpoints and the relative importance of quality dimensions in predicting the patient’s loyalty. METHODS: A cross-...
| Autores principales: | , , , , |
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| Formato: | Online Artículo Texto |
| Lenguaje: | English |
| Publicado: |
Tehran University of Medical Sciences
2012
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| Materias: | |
| Acceso en línea: | https://www.ncbi.nlm.nih.gov/pmc/articles/PMC3494218/ https://www.ncbi.nlm.nih.gov/pubmed/23193509 |