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The Effect of Service Quality on Patient loyalty: a Study of Private Hospitals in Tehran, Iran

BACKGROUND: Service quality is perceived as an important factor for developing patient’s loyalty. The aim of this study was to determine the hospital service quality from the patients’ viewpoints and the relative importance of quality dimensions in predicting the patient’s loyalty. METHODS: A cross-...

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Detalles Bibliográficos
Autores principales:	Arab, M, Tabatabaei, SM Ghazi, Rashidian, A, Forushani, A Rahimi, Zarei, E
Formato:	Online Artículo Texto
Lenguaje:	English
Publicado:	Tehran University of Medical Sciences 2012
Materias:	Original Article
Acceso en línea:	https://www.ncbi.nlm.nih.gov/pmc/articles/PMC3494218/ https://www.ncbi.nlm.nih.gov/pubmed/23193509

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