A three-model comparison of the relationship between quality, satisfaction and loyalty: an empirical study of the Chinese healthcare system

BACKGROUND: Previous research has addressed the relationship between customer satisfaction, perceived quality and customer loyalty intentions in consumer markets. In this study, we test and compare three theoretical models of the quality–satisfaction–loyalty relationship in the Chinese healthcare sy...

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Detalles Bibliográficos
Autores principales: Lei, Ping, Jolibert, Alain
Formato: Online Artículo Texto
Lenguaje:English
Publicado: BioMed Central 2012
Materias:
Research Article
Acceso en línea:https://www.ncbi.nlm.nih.gov/pmc/articles/PMC3520735/
https://www.ncbi.nlm.nih.gov/pubmed/23198824
http://dx.doi.org/10.1186/1472-6963-12-436

Internet

https://www.ncbi.nlm.nih.gov/pmc/articles/PMC3520735/
https://www.ncbi.nlm.nih.gov/pubmed/23198824
http://dx.doi.org/10.1186/1472-6963-12-436

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