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A three-model comparison of the relationship between quality, satisfaction and loyalty: an empirical study of the Chinese healthcare system
BACKGROUND: Previous research has addressed the relationship between customer satisfaction, perceived quality and customer loyalty intentions in consumer markets. In this study, we test and compare three theoretical models of the quality–satisfaction–loyalty relationship in the Chinese healthcare sy...
| Autores principales: | , |
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| Formato: | Online Artículo Texto |
| Lenguaje: | English |
| Publicado: |
BioMed Central
2012
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| Acceso en línea: | https://www.ncbi.nlm.nih.gov/pmc/articles/PMC3520735/ https://www.ncbi.nlm.nih.gov/pubmed/23198824 http://dx.doi.org/10.1186/1472-6963-12-436 |