Service quality, trust, and patient satisfaction in interpersonal-based medical service encounters

BACKGROUND: Interaction between service provider and customer is the primary core of service businesses of different natures, and the influence of trust on service quality and customer satisfaction could not be ignored in interpersonal-based service encounters. However, lack of existing literature o...

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Detalles Bibliográficos
Autores principales: Chang, Ching-Sheng, Chen, Su-Yueh, Lan, Yi-Ting
Formato: Online Artículo Texto
Lenguaje:English
Publicado: BioMed Central 2013
Materias:
Research Article
Acceso en línea:https://www.ncbi.nlm.nih.gov/pmc/articles/PMC3570322/
https://www.ncbi.nlm.nih.gov/pubmed/23320786
http://dx.doi.org/10.1186/1472-6963-13-22

Internet

https://www.ncbi.nlm.nih.gov/pmc/articles/PMC3570322/
https://www.ncbi.nlm.nih.gov/pubmed/23320786
http://dx.doi.org/10.1186/1472-6963-13-22

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