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Service quality, trust, and patient satisfaction in interpersonal-based medical service encounters
BACKGROUND: Interaction between service provider and customer is the primary core of service businesses of different natures, and the influence of trust on service quality and customer satisfaction could not be ignored in interpersonal-based service encounters. However, lack of existing literature o...
| Autores principales: | , , |
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| Formato: | Online Artículo Texto |
| Lenguaje: | English |
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BioMed Central
2013
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| Acceso en línea: | https://www.ncbi.nlm.nih.gov/pmc/articles/PMC3570322/ https://www.ncbi.nlm.nih.gov/pubmed/23320786 http://dx.doi.org/10.1186/1472-6963-13-22 |