Nurses' Emotional Intelligence Impact on the Quality of Hospital Services

BACKGROUND: Emotional intelligence is the potential to feel, use, communicate, recognize, remember, describe, identify, learn from, manage, understand and explain emotions. Service quality also can be defined as the post-consumption assessment of the services by consumers that are determined by many...

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Detalles Bibliográficos
Autores principales: Ranjbar Ezzatabadi, Mohammad, Bahrami, Mohammad Amin, Hadizadeh, Farzaneh, Arab, Masoomeh, Nasiri, Soheyla, Amiresmaili, Mohammadreza, Ahmadi Tehrani, Gholamreza
Formato: Online Artículo Texto
Lenguaje:English
Publicado: Kowsar 2012
Materias:
Research Article
Acceso en línea:https://www.ncbi.nlm.nih.gov/pmc/articles/PMC3587863/
https://www.ncbi.nlm.nih.gov/pubmed/23482866
http://dx.doi.org/10.5812/ircmj.926

Internet

https://www.ncbi.nlm.nih.gov/pmc/articles/PMC3587863/
https://www.ncbi.nlm.nih.gov/pubmed/23482866
http://dx.doi.org/10.5812/ircmj.926

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