Wait time as a driver of overall patient satisfaction in an ophthalmology clinic

PURPOSE: The purpose of this study was to determine whether the actual time patients spend waiting is correlated with overall patient satisfaction scores. METHODS: This was a cross-sectional survey study conducted in an outpatient ophthalmology clinic. The actual time each patient waited to be calle...

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Detalles Bibliográficos
Autores principales: McMullen, Michael, Netland, Peter A
Formato: Online Artículo Texto
Lenguaje:English
Publicado: Dove Medical Press 2013
Materias:
Original Research
Acceso en línea:https://www.ncbi.nlm.nih.gov/pmc/articles/PMC3754818/
https://www.ncbi.nlm.nih.gov/pubmed/23986630
http://dx.doi.org/10.2147/OPTH.S49382

Internet

https://www.ncbi.nlm.nih.gov/pmc/articles/PMC3754818/
https://www.ncbi.nlm.nih.gov/pubmed/23986630
http://dx.doi.org/10.2147/OPTH.S49382

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