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Wait time as a driver of overall patient satisfaction in an ophthalmology clinic

PURPOSE: The purpose of this study was to determine whether the actual time patients spend waiting is correlated with overall patient satisfaction scores. METHODS: This was a cross-sectional survey study conducted in an outpatient ophthalmology clinic. The actual time each patient waited to be calle...

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Detalles Bibliográficos
Autores principales:	McMullen, Michael, Netland, Peter A
Formato:	Online Artículo Texto
Lenguaje:	English
Publicado:	Dove Medical Press 2013
Materias:	Original Research
Acceso en línea:	https://www.ncbi.nlm.nih.gov/pmc/articles/PMC3754818/ https://www.ncbi.nlm.nih.gov/pubmed/23986630 http://dx.doi.org/10.2147/OPTH.S49382

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