Exit, Voice, and Loyalty in the Italian Public Health Service: Macroeconomic and Corporate Implications

The paper analyses how customers of public health organizations can express their dissatisfaction for the services offered to them. The main aim is to evaluate the effects that possible dissatisfaction of Italian public health service customers can have on public health organizations. We adopted the...

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Detalles Bibliográficos
Autores principales: Ippolito, Adelaide, Impagliazzo, Cira, Zoccoli, Paola
Formato: Online Artículo Texto
Lenguaje:English
Publicado: Hindawi Publishing Corporation 2013
Materias:
Research Article
Acceso en línea:https://www.ncbi.nlm.nih.gov/pmc/articles/PMC3857716/
https://www.ncbi.nlm.nih.gov/pubmed/24348148
http://dx.doi.org/10.1155/2013/292745

Internet

https://www.ncbi.nlm.nih.gov/pmc/articles/PMC3857716/
https://www.ncbi.nlm.nih.gov/pubmed/24348148
http://dx.doi.org/10.1155/2013/292745

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