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Organizational performance impacting patient satisfaction in Ontario hospitals: a multilevel analysis
BACKGROUND: Patient satisfaction in health care constitutes an important component of organizational performance in the hospital setting. Satisfaction measures have been developed and used to evaluate and improve hospital performance, quality of care and physician practice. In order to direct improv...
Autores principales: | , |
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Formato: | Online Artículo Texto |
Lenguaje: | English |
Publicado: |
BioMed Central
2013
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Materias: | |
Acceso en línea: | https://www.ncbi.nlm.nih.gov/pmc/articles/PMC3867627/ https://www.ncbi.nlm.nih.gov/pubmed/24304888 http://dx.doi.org/10.1186/1756-0500-6-509 |