Computing the Expected Cost of an Appointment Schedule for Statistically Identical Customers with Probabilistic Service Times

A cogent method is presented for computing the expected cost of an appointment schedule where customers are statistically identical, the service time distribution has known mean and variance, and customer no-shows occur with time-dependent probability. The approach is computationally efficient and c...

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Detalles Bibliográficos
Autor principal: Dietz, Dennis C.
Formato: Online Artículo Texto
Lenguaje:English
Publicado: Hindawi Publishing Corporation 2014
Materias:
Research Article
Acceso en línea:https://www.ncbi.nlm.nih.gov/pmc/articles/PMC3926282/
https://www.ncbi.nlm.nih.gov/pubmed/24605070
http://dx.doi.org/10.1155/2014/949726
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author Dietz, Dennis C.
author_facet Dietz, Dennis C.
author_sort Dietz, Dennis C.
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description A cogent method is presented for computing the expected cost of an appointment schedule where customers are statistically identical, the service time distribution has known mean and variance, and customer no-shows occur with time-dependent probability. The approach is computationally efficient and can be easily implemented to evaluate candidate schedules within a schedule optimization algorithm.
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spelling pubmed-39262822014-03-06 Computing the Expected Cost of an Appointment Schedule for Statistically Identical Customers with Probabilistic Service Times Dietz, Dennis C. ScientificWorldJournal Research Article A cogent method is presented for computing the expected cost of an appointment schedule where customers are statistically identical, the service time distribution has known mean and variance, and customer no-shows occur with time-dependent probability. The approach is computationally efficient and can be easily implemented to evaluate candidate schedules within a schedule optimization algorithm. Hindawi Publishing Corporation 2014-01-30 /pmc/articles/PMC3926282/ /pubmed/24605070 http://dx.doi.org/10.1155/2014/949726 Text en Copyright © 2014 Dennis C. Dietz. https://creativecommons.org/licenses/by/3.0/ This is an open access article distributed under the Creative Commons Attribution License, which permits unrestricted use, distribution, and reproduction in any medium, provided the original work is properly cited.
spellingShingle Research Article
Dietz, Dennis C.
Computing the Expected Cost of an Appointment Schedule for Statistically Identical Customers with Probabilistic Service Times
title Computing the Expected Cost of an Appointment Schedule for Statistically Identical Customers with Probabilistic Service Times
title_full Computing the Expected Cost of an Appointment Schedule for Statistically Identical Customers with Probabilistic Service Times
title_fullStr Computing the Expected Cost of an Appointment Schedule for Statistically Identical Customers with Probabilistic Service Times
title_full_unstemmed Computing the Expected Cost of an Appointment Schedule for Statistically Identical Customers with Probabilistic Service Times
title_short Computing the Expected Cost of an Appointment Schedule for Statistically Identical Customers with Probabilistic Service Times
title_sort computing the expected cost of an appointment schedule for statistically identical customers with probabilistic service times
topic Research Article
url https://www.ncbi.nlm.nih.gov/pmc/articles/PMC3926282/
https://www.ncbi.nlm.nih.gov/pubmed/24605070
http://dx.doi.org/10.1155/2014/949726
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