Cargando…

Goals of telephone nursing work - the managers’ perspectives: a qualitative study on Swedish healthcare direct

BACKGROUND: Swedish Healthcare Direct (SHD) receives 6 million calls yearly and aims at increased public sense of security and healthcare efficiency. Little is known about what SHD managers perceive as the primary goals of telephone nursing (TN) work and how the organisation matches goals of health...

Descripción completa

Detalles Bibliográficos
Autores principales:	Kaminsky, Elenor, Carlsson, Marianne, Holmström, Inger K, Larsson, Jan, Fredriksson, Mio
Formato:	Online Artículo Texto
Lenguaje:	English
Publicado:	BioMed Central 2014
Materias:	Research Article
Acceso en línea:	https://www.ncbi.nlm.nih.gov/pmc/articles/PMC4005818/ https://www.ncbi.nlm.nih.gov/pubmed/24762193 http://dx.doi.org/10.1186/1472-6963-14-188

Ejemplares similares

Impact of telephone nursing education program for equity in healthcare
por: Höglund, Anna T., et al.
Publicado: (2016)

A survey of nursing teachers’ awareness of discrimination and inequity in telephone nursing care
por: Holmström, Inger K, et al.
Publicado: (2021)

Telephone nurses' perceived stress, self‐efficacy and empathy in their work with frequent callers
por: Skogevall, Sofia, et al.
Publicado: (2021)

The perspectives of Swedish registered nurses about managing difficult calls to emergency medical dispatch centres: a qualitative descriptive study
por: Holmström, Inger K., et al.
Publicado: (2021)

From denial to awareness: a conceptual model for obtaining equity in healthcare
por: Höglund, Anna T., et al.
Publicado: (2018)

Registered nurses´ views on telephone nursing for patients with respiratory tract infections in primary healthcare – a qualitative interview study
por: Kaminsky, Elenor, et al.
Publicado: (2020)

Gaining role clarity in working with sick leave questions—Registered Nurses’ experiences of an educational intervention
por: Lännerström, Linda, et al.
Publicado: (2018)

Swedish Healthcare Direct managers’ views on gender (in)equity: applying a conceptual model
por: Kaminsky, Elenor, et al.
Publicado: (2019)

General practitioners’ perceptions of working with the certification of sickness absences following changes in the Swedish social security system: a qualitative focus-group study
por: Carlsson, Lars, et al.
Publicado: (2015)

Involvement that makes an impact on healthcare: Perceptions of the Swedish public
por: Fredriksson, Mio, et al.
Publicado: (2017)

Malpractice claimed calls within the Swedish Healthcare Direct: a descriptive – comparative case study
por: Björkman, Annica, et al.
Publicado: (2021)

Possible causes of experiencing problems with sick leave questions in telephone nursing
por: Lännerström, Linda, et al.
Publicado: (2017)

Fifteen years with patient choice and free establishment in Swedish primary healthcare: what do we know?
por: Fredriksson, Mio, et al.
Publicado: (2022)

Feeling safe or falling through the cracks—Patients’ experiences of healthcare in cirrhosis illness: A qualitative study
por: Hjorth, Maria, et al.
Publicado: (2023)

A comparison of calls subjected to a malpractice claim versus ‘normal calls’ within the Swedish Healthcare Direct: a case–control study
por: Ernesäter, Annica, et al.
Publicado: (2014)

Guideline documents on caesarean section on maternal request in Sweden: varying usability with a restrictive approach
por: Mattebo, Magdalena, et al.
Publicado: (2023)

Public involvement in the Swedish health system: citizen dialogues with unclear outcomes
por: Fredriksson, Mio, et al.
Publicado: (2023)

Telephone nurses' strategies for managing difficult calls: A qualitative content analysis
por: Eriksson, Irene, et al.
Publicado: (2020)

Liver cirrhosis turns life into an unpredictable roller coaster: A qualitative interview study
por: Hjorth, Maria, et al.
Publicado: (2020)

The use of a Swedish telephone medical advice service by the elderly – a population-based study
por: Dahlgren, K., et al.
Publicado: (2017)

To feel emotional concern: A qualitative interview study to explore telephone nurses’ experiences of difficult calls
por: Eriksson, Irene, et al.
Publicado: (2019)

Flourishing at work: Nurses' motivation through daily communication – An ethnographic approach
por: Ahlstedt, Carina, et al.
Publicado: (2020)

Patient safety when receiving telephone advice in primary care – a Swedish qualitative interview study
por: Berntsson, Karin, et al.
Publicado: (2022)

Anaesthetizing children—From a nurse anaesthetist's perspective—A qualitative study
por: Danielsson, Lena, et al.
Publicado: (2018)

Telephone Access to Healthcare
Publicado: (2000)

Nurse-led clinic for patients with liver cirrhosis—effects on health-related quality of life: study protocol of a pragmatic multicentre randomised controlled trial
por: Hjorth, Maria, et al.
Publicado: (2018)

Exploring the communication between telenurse and caller—A critical discourse analysis
por: Hakimnia, Roya, et al.
Publicado: (2014)

Decommissioning in a local healthcare system in Sweden: responses to fiscal stress
por: Moberg, Linda, et al.
Publicado: (2020)

The Staff Nurse Clinical Leader at the Bedside: Swedish Registered Nurses' Perceptions
por: Larsson, Inga E., et al.
Publicado: (2016)

Repeatability, reproducibility and interocular difference in the assessments of optic nerve OCT in children– a Swedish population-based study
por: Larsson, Eva, et al.
Publicado: (2018)

Practical features of telephone work
Publicado: (1899)

Ethical competence in DNR decisions –a qualitative study of Swedish physicians and nurses working in hematology and oncology care
por: Pettersson, Mona, et al.
Publicado: (2018)

Recentralizing healthcare through evidence-based guidelines – striving for national equity in Sweden
por: Fredriksson, Mio, et al.
Publicado: (2014)

Staff's perception of abuse in healthcare: a Swedish qualitative study
por: Swahnberg, Katarina, et al.
Publicado: (2012)

How Digital Systems Are Used in Swedish Home Care Nursing Practice: A Qualitative Interview Study to Identify Challenges and Opportunities
por: Persson, Johanna, et al.
Publicado: (2023)

Who uses NHS Direct? Investigating the impact of ethnicity on the uptake of telephone based healthcare
por: Cook, Erica J, et al.
Publicado: (2014)

From direct attendance to telephone triage in an emergency primary healthcare service: an observational study
por: Midtbø, Vivian, et al.
Publicado: (2022)

Goals of goal-directed sedation
por: Shehabi, Yahya
Publicado: (2015)

European Academy of Nursing Science and the Swedish Society of Nursing Summer Conference 2017: The Future Direction of European Nursing and Nursing Research: Malmö, Sweden. 04-05 July 2017
por: Polit, Denise F., et al.
Publicado: (2017)

Do-not-attempt-resuscitation orders: attitudes, perceptions and practices of Swedish physicians and nurses
por: Bremer, Anders, et al.
Publicado: (2021)

Cannot write session to /tmp/vufind_sessions/sess_kv6uhq5k8qr900cn4nlfo604oh