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What do hotels and hospitals have in common? How we can learn from the hotel industry to take better care of patients
Despite widely divergent public perceptions and goals, hotels and hospitals share many core characteristics. Both serve demanding and increasingly well-informed clienteles, both employ a large hierarchy of workers with varying levels of responsibility, and both have payments that are increasingly ti...
| Autores principales: | , , , , |
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| Formato: | Online Artículo Texto |
| Lenguaje: | English |
| Publicado: |
Medknow Publications & Media Pvt Ltd
2014
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| Materias: | |
| Acceso en línea: | https://www.ncbi.nlm.nih.gov/pmc/articles/PMC4014833/ https://www.ncbi.nlm.nih.gov/pubmed/24818061 http://dx.doi.org/10.4103/2152-7806.128913 |