Patient complaints in healthcare systems: a systematic review and coding taxonomy

BACKGROUND: Patient complaints have been identified as a valuable resource for monitoring and improving patient safety. This article critically reviews the literature on patient complaints, and synthesises the research findings to develop a coding taxonomy for analysing patient complaints. METHODS:...

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Detalles Bibliográficos
Autores principales: Reader, Tom W, Gillespie, Alex, Roberts, Jane
Formato: Online Artículo Texto
Lenguaje:English
Publicado: BMJ Publishing Group 2014
Materias:
Systematic Review
Acceso en línea:https://www.ncbi.nlm.nih.gov/pmc/articles/PMC4112446/
https://www.ncbi.nlm.nih.gov/pubmed/24876289
http://dx.doi.org/10.1136/bmjqs-2013-002437

Internet

https://www.ncbi.nlm.nih.gov/pmc/articles/PMC4112446/
https://www.ncbi.nlm.nih.gov/pubmed/24876289
http://dx.doi.org/10.1136/bmjqs-2013-002437

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