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Patient complaints in healthcare systems: a systematic review and coding taxonomy

BACKGROUND: Patient complaints have been identified as a valuable resource for monitoring and improving patient safety. This article critically reviews the literature on patient complaints, and synthesises the research findings to develop a coding taxonomy for analysing patient complaints. METHODS:...

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Detalles Bibliográficos
Autores principales:	Reader, Tom W, Gillespie, Alex, Roberts, Jane
Formato:	Online Artículo Texto
Lenguaje:	English
Publicado:	BMJ Publishing Group 2014
Materias:	Systematic Review
Acceso en línea:	https://www.ncbi.nlm.nih.gov/pmc/articles/PMC4112446/ https://www.ncbi.nlm.nih.gov/pubmed/24876289 http://dx.doi.org/10.1136/bmjqs-2013-002437

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