Service quality assessment of a referral hospital in Southern Iran with SERVQUAL technique: patients’ perspective

BACKGROUND: Providing services to patients according to their expectations and needs is necessary for the success of an organization in order to remain in the competitive market. Recognizing these needs and expectations is an important step in offering high quality services. This study was designed...

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Detalles Bibliográficos
Autores principales: Aghamolaei, Teamur, Eftekhaari, Tasnim Eghbal, Rafati, Shideh, Kahnouji, Kobra, Ahangari, Shamsieh, Shahrzad, Mohammad Esmaeil, Kahnouji, Ataollah, Hoseini, Seyedeh Hamideh
Formato: Online Artículo Texto
Lenguaje:English
Publicado: BioMed Central 2014
Materias:
Research Article
Acceso en línea:https://www.ncbi.nlm.nih.gov/pmc/articles/PMC4115484/
https://www.ncbi.nlm.nih.gov/pubmed/25064475
http://dx.doi.org/10.1186/1472-6963-14-322

Internet

https://www.ncbi.nlm.nih.gov/pmc/articles/PMC4115484/
https://www.ncbi.nlm.nih.gov/pubmed/25064475
http://dx.doi.org/10.1186/1472-6963-14-322

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