Surveying Consumer Satisfaction to Assess Managed-Care Quality: Current Practices

Growing interest in using consumer satisfaction information to enhance quality of care and promote informed consumer choice has accompanied recent expansions in managed care. This article synthesizes information about consumer satisfaction surveys conducted by managed-care plans, government and othe...

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Detalles Bibliográficos
Autores principales: Gold, Marsha, Wooldridge, Judith
Formato: Online Artículo Texto
Lenguaje:English
Publicado: CENTERS for MEDICARE & MEDICAID SERVICES 1995
Materias:
New Initiatives and Approaches in Health Care Quality
Acceso en línea:https://www.ncbi.nlm.nih.gov/pmc/articles/PMC4193529/
https://www.ncbi.nlm.nih.gov/pubmed/10151887

Internet

https://www.ncbi.nlm.nih.gov/pmc/articles/PMC4193529/
https://www.ncbi.nlm.nih.gov/pubmed/10151887

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