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Surveying Consumer Satisfaction to Assess Managed-Care Quality: Current Practices
Growing interest in using consumer satisfaction information to enhance quality of care and promote informed consumer choice has accompanied recent expansions in managed care. This article synthesizes information about consumer satisfaction surveys conducted by managed-care plans, government and othe...
| Autores principales: | , |
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| Formato: | Online Artículo Texto |
| Lenguaje: | English |
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CENTERS for MEDICARE & MEDICAID SERVICES
1995
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| Acceso en línea: | https://www.ncbi.nlm.nih.gov/pmc/articles/PMC4193529/ https://www.ncbi.nlm.nih.gov/pubmed/10151887 |