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It takes patience and persistence to get negative feedback about patients’ experiences: a secondary analysis of national inpatient survey data
BACKGROUND: Patient experience surveys are increasingly used to gain information about the quality of healthcare. This paper investigates whether patients who respond before and after reminders to a large national survey of inpatient experience differ in systematic ways in how they evaluate the care...
| Autores principales: | , , , |
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| Formato: | Online Artículo Texto |
| Lenguaje: | English |
| Publicado: |
BioMed Central
2014
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| Materias: | |
| Acceso en línea: | https://www.ncbi.nlm.nih.gov/pmc/articles/PMC4234024/ https://www.ncbi.nlm.nih.gov/pubmed/24708612 http://dx.doi.org/10.1186/1472-6963-14-153 |