Improving patient experience in a pediatric ambulatory clinic: a mixed method appraisal of service delivery

OBJECTIVE: In 2013, customer satisfaction surveys showed that patients were unhappy with the services provided at our ambulatory clinic. In response, we performed an appraisal of our services, which resulted in the development of a strategy to reduce waiting time and improve quality of service. Infr...

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Detalles Bibliográficos
Autores principales: Soeteman, Marijn, Peters, Vera, Busari, Jamiu O
Formato: Online Artículo Texto
Lenguaje:English
Publicado: Dove Medical Press 2015
Materias:
Original Research
Acceso en línea:https://www.ncbi.nlm.nih.gov/pmc/articles/PMC4376304/
https://www.ncbi.nlm.nih.gov/pubmed/25848303
http://dx.doi.org/10.2147/JMDH.S81245

Internet

https://www.ncbi.nlm.nih.gov/pmc/articles/PMC4376304/
https://www.ncbi.nlm.nih.gov/pubmed/25848303
http://dx.doi.org/10.2147/JMDH.S81245

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