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Improving patient experience in a pediatric ambulatory clinic: a mixed method appraisal of service delivery
OBJECTIVE: In 2013, customer satisfaction surveys showed that patients were unhappy with the services provided at our ambulatory clinic. In response, we performed an appraisal of our services, which resulted in the development of a strategy to reduce waiting time and improve quality of service. Infr...
| Autores principales: | , , |
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| Formato: | Online Artículo Texto |
| Lenguaje: | English |
| Publicado: |
Dove Medical Press
2015
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| Materias: | |
| Acceso en línea: | https://www.ncbi.nlm.nih.gov/pmc/articles/PMC4376304/ https://www.ncbi.nlm.nih.gov/pubmed/25848303 http://dx.doi.org/10.2147/JMDH.S81245 |